Trim the wick, let the wax melt fully on the first burn, keep it away from drafts, and never leave it unattended. For a full guide, see our Candle Care & Notes.

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

You can cancel your order within 24 hours of placing it for a full refund. Please contact our support team as soon as possible.

All sales are final due to the handmade nature of our candles. If your order arrives damaged or incorrect, please contact us within 5 days and we’ll make it right.

Orders are processed within 3–5 business days and shipped promptly once ready.
You’ll receive tracking details as soon as your package is on its way. During holidays and new product launches, processing times may be slightly longer.

Subscribe to our newsletter at the bottom of our homepage and follow us on social media to stay updated on new arrivals, promotions, and more!

If an item is sold out, you can sign up to be notified via email when it is back in stock on the product page.

Once your order has shipped, you will receive an email with a tracking number. You can also track your order on our "Track Order" page.

We aim to respond as quickly as possible, usually within 2–4 business days. If it’s urgent, we’ll do our best to get back sooner.

You can reach us through our Contact Us page or by emailing us directly (info@CharlestownCandle.com). We're always happy to help!

We restock our best-selling items regularly. For limited edition or seasonal scents, restocks may vary. Sign up for our newsletter for updates.